www.RingingCedarsofRussia.org - official web-site of "The Ringing Cedars of Russia".
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WE TAKE ORDERS FROM ANYWHERE AND SHIP TO ANYONE!

Delivery options

Terms of delivery domestic orders / Terms of delivery international orders / Surcharge / Insurance / Missing Items, Lost, Damaged Packages

Terms of delivery for orders in USA and Canada
Orders are generally shipped within two business days.
Within several hours after the processing of your order we will contact you either via the phone or email to confirm the date and address.
Please, indicate the full contact information (address, phone numbers, emails) to prevent possible errors.

The price of the delivery depends on the destination and the weight of your order.
Shipping rates are calculated by the post office.

Flat shipping rate is available for:

- USA - $5.00 (Domestic, USPS: Priority Mail)
- Canada - $12.00 (Domestic, Canada Post Expedited)

Any additional insurance or signature servies requres additional payment.

For orders over $147 shipping is free for products only. For orders with books shipping is charged. In USA orders are shipped using USPS: Priority Mail and UPS: Ground. In Canada orders are shipped using Canada Post. Any additional insurance or signature servies requres additional payment.

The unique number of your order and the address of the Internet site where you can track your package are sent immediately after your order is sent.

Shipping rates are a subject to adjustment if calculated incorrectly by the system.

RingingCedarsofRussia.org does not provide shipping to the customer.

For shipping the service is purchased from third parties (USPS, UPS, Canada Post, Deutche Post)

From the moment of buying the shipping service from the above mentioned companies all of the responsibility on the customer’s order is passed on to the provider of the shipping service.

All issues related to transportation, delivery, loss of purchased goods from our website are under the accountability of the aforementioned companies.

All concerns on the above mentioned issues can only be forwarded to the above mentioned carriers in accordance to with their rules and regulations.

Please familiarize yourself with rules and regulations of the afformentioned carriers by visiting their websites:

USPS - http://www.usps.com/
UPS - http://www.ups.com/
Canada Post - http://www.CanadaPost.ca/
Deutzhe Post - http://www.deutschepost.de/

Terms of delivery for Europe
Delivery in European countries except for Switzerland, Norway, Turkey, Russia and Ukraine:
Orders are generally shipped within two business days.
Within several hours after the processing of your order we will contact you either via the phone or email to confirm the date and address.
Please, indicate the full contact information (address, phone numbers, emails) to prevent possible errors.

The price of the delivery is automatically be added depending on the total price and weight of your order according to the table below. For orders over $200 shipping is free, for products only. For orders with books shipping is charged.

The unique number of your order and the address of the Internet site where you can track your package are sent immediately after your order is sent.

Shipping rates are a subject to adjustment if calculated incorrectly by the system.

RingingCedarsofRussia.org does not provide shipping to the customer.

For shipping the service is purchased from third parties (USPS, UPS, Canada Post, Deutche Post)

From the moment of buying the shipping service from the above mentioned companies all of the responsibility on the customer’s order is passed on to the provider of the shipping service.

All issues related to transportation, delivery, loss of purchased goods from our website are under the accountability of the aforementioned companies.

All concerns on the above mentioned issues can only be forwarded to the above mentioned carriers in accordance to with their rules and regulations.

Please familiarize yourself with rules and regulations of the afformentioned carriers by visiting their websites:

USPS - http://www.usps.com/
UPS - http://www.ups.com/
Canada Post - http://www.CanadaPost.ca/
Deutzhe Post - http://www.deutschepost.de/

Delivery in Switzerland, Norway, Turkey, Russia and Ukraine:
Please note that because of the higher shipping costs for orders over 2kg to Switzerland, Norway, Turkey, Russia and Ukraine, residents of these countries will be charged additional 25% of the subtotal if the order is over 2kg.

Terms of delivery international orders
Shipping rates are calculated by the post office for countries outside USA, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Cyprus, Czech Republic, Poland, Slovakia, Slovenia.
> actual shipping calculated by the Post Office - Israel; Austria; Anguilla, Argentina, Brazil, Chile, Costa Rica, Dominican Republic, Ecuador, Jamaica, Mexico, Uruguay, Venezuela; China, Hong Kong, India, Malaysia, Singapore, South Korea, Taiwan, Thailand, Turkey; Australia, New Zealand, Japan;
> actual shipping calculated by the Post Office - All other countries not listed above.

Shipping: we ship all international orders by airmail. They usually take 7 to 14 days to arrive. If you would like to order a larger quantity of products or books to be shipped by surface post (more economical, but takes 4 weeks and over to arrive) please e-mail sales@ringingcedarsofrussia.org for rates.

If your country is not in the list above or if you cannot pay with a credit card or PayPal, please e-mail to sales@ringingcedarsofrussia.org for additional information.

RingingCedarsofRussia.org does not provide shipping to the customer.

For shipping the service is purchased from third parties (USPS, UPS, Canada Post, Deutche Post)

From the moment of buying the shipping service from the above mentioned companies all of the responsibility on the customer’s order is passed on to the provider of the shipping service.

All issues related to transportation, delivery, loss of purchased goods from our website are under the accountability of the aforementioned companies.

All concerns on the above mentioned issues can only be forwarded to the above mentioned carriers in accordance to with their rules and regulations.

Please familiarize yourself with rules and regulations of the afformentioned carriers by visiting their websites:

USPS - http://www.usps.com/
UPS - http://www.ups.com/
Canada Post - http://www.CanadaPost.ca/
Deutzhe Post - http://www.deutschepost.de/

Surcharge
When you receive your parcel you might get charged (or not) a governmental tax depending on your country, ringingcedarsofrussia.org. does not take any responsibility for that tax (ask your government about the taxes on products purchesed outside your country). All purchases sent out by the ringingcedarsofrussia.org are marked as "samples" on the shipping label and on the customer receipt. Most of the governments do not surcharge taxes for items which marked as a "sample".
If you have been surcharged by your government, and prefer not to accept that surcharge and prefer to send that parcel back to us, then be advised that your payment is not refundable (see our Return Policy).

Insurance policy during shipment
Insurance covers the total price of the order in the case of loss or damage during the transportation.
The client making the order has the right for a complete or partial compensation.

All issues related to transportation, delivery, loss of purchased goods from our website are under the accountability of the transportation companies.

All concerns on the above mentioned issues can only be forwarded to the above mentioned carriers in accordance to with their rules and regulations.

Note that certain shipping methods do not provide insurance for the package.

Please familiarize yourself with rules and regulations of the afformentioned carriers by visiting their websites:

USPS - http://www.usps.com/
UPS - http://www.ups.com/
Canada Post - http://www.CanadaPost.ca/
Deutzhe Post - http://www.deutschepost.de/

Insurance price:
For each additional $100.00 taken $1.00.

Example
Total price $257.00
The order is insured for the sum of $300.00.
$100.00 of insurance is free. Charged additional $2.00.
The insurance is included into the price of delivery.

Lost, Damaged Packages and Missing Items

RingingCedarsofRussia.org does not provide shipping to the customer.

For shipping the service is purchased from third parties (USPS, UPS, Canada Post, Deutche Post)

From the moment of buying the shipping service from the above mentioned companies all of the responsibility on the customer's order is passed on to the provider of the shipping service.

All issues related to transportation, delivery, loss of purchased goods from our website are under the accountability of the aforementioned companies.

All concerns on the above mentioned issues can only be forwarded to the above mentioned carriers in accordance to with their rules and regulations.

Damaged Packages

If you received a damaged package, please immediately bring it to your local post office to file a "damaged package" form and open a claim.

We can also open a claim for the damaged package with the shipping company on your behalf. For that we require your report of a damaged item and pictures of the damaged item where damages are clearly seen and a shipping box where the shipping label and/or any damages to the box are shown.

We accept any reports of damaged items within one week after the parcel was received (based on the tracking information of the shipping company).

We will open a claim with the shipping company on your behalf. The shipping company will perform investigation and address your claim according to their policies and time-frame rules.

You must retain any damaged item, packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item, packaging, and all contents to a Post Office.

Missing Items

We accept any reports of missing items within one week after the parcel is received (based on the tracking information of the shipping company).

After our internal investigation that takes 1-2 business days we will notify you about the results. If the item was missed during packaging of your order at our warehouse, the item will be sent to you right away.

If the item was missed during shipping, we will open an investigation with the shipping company on your behalf. The shipping company will investigate and address your claim according to their own policies and time frame rules.

Lost Packages

You can submit a search request online or by phone to the shipping company you chose for delivery of your parcel.

Alternatively, we can submit that request on your behalf. We accept lost parcel reports within 3 months from the order date.

The shipping company will perform an investigation and address your claim according to their policies and time-frame rules.

Please familiarize yourself with the rules and regulations of the afformentioned carriers by visiting their websites:

USPS - http://www.usps.com/
UPS - http://www.ups.com/
Canada Post - http://www.CanadaPost.ca/
Deutzhe Post - http://www.deutschepost.de/

Our warmest regards,

RingingCedarsofRusssia.org.

Official Representative of THE RINGING CEDARS OF RUSSIA.

By placing the order on our website you agree with our Policies, and you agree to resolve all issues in accordance with these Policies.

 
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